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Consumer Protection

Consumer Hotline: 1-800-392-5658 or 334-242-7335
Click HERE to file an online Consumer Complaint

Attorney Profiles

Overview

One of the Attorney General’s most important responsibilities is protecting Alabama consumers.  If you have a consumer-related issue, you may contact the Attorney General’s Consumer Protection Hotline at
1-800-392-5658, or you may file an online complaint here.

The Attorney General's Office of Consumer Protection serves as a mediator of consumers' complaints that relate to a retail transaction.  The Attorney General cannot serve as an individual's private attorney or provide consumers with legal advice. However, in many instances, we are successful in mediating complaints to the mutual satisfaction and benefit of the consumer and the business.

If circumstances warrant, the Attorney General may initiate legal action, either civil or criminal, to represent the interests of the State of Alabama and to enforce the various laws designed to protect consumers from con artists and unscrupulous practices by businesses. When such action is taken, the Attorney General is authorized to seek restitution for the affected consumers; as well as injunctive relief, civil penalties and criminal penalties.

On behalf of Attorney General Strange, we hope you find our web pages informative and useful in responding to current situations you may be facing and in making future consumer decisions.

Services this Section Provides

The Consumer Protection Section serves as a mediator of disputes between consumers and businesses.  Although the Attorney General cannot serve as a private attorney for an individual or provide consumers with legal advice, the Consumer Protection Section can successfully mediate complaints to the mutual satisfaction of the consumer and the business.  The Consumer Protection Section also receives consumer calls and provides information regarding check scams and mortgage fraud, as well as other consumer related fraud.

Alabama law requires charities, health studios, professional fundraisers, professional solicitors, commercial co-venturers and telemarketers that solicit in or from the State of Alabama to register with the Attorney General’s Office.  Registration information can be found below.  For specific questions regarding registrations, call 1-800-392-5658. 

 Registration Information 

Information for Consumers

Frequently Asked Questions

Consumer Protection Section Contact Information

Office of Alabama Attorney General Luther Strange
Consumer Protection Section
Hotline: 1-800-392-5658
Phone: 334-242-7335
Fax: 334-242-2433

Mailing Address:
Post Office Box 300152
Montgomery, Alabama 36130

Physical Address:
501 Washington Avenue
Montgomery, Alabama 36104